Gift Voucher Terms and Conditions

  1. To purchase a Gift Voucher, individuals must follow the prompts to complete their name and personal details (as well as the name and personal details of the person receiving the Gift Voucher) and then submit the fully completed request form.

  2. Gift Vouchers can be purchased in the following denominations: $100, $199, $299, $445, $495, $695, $1095, $2,395, $2,500, $3295, $3500 and $5,000.

  3. Individuals can make payment online via American Express, Visa or Mastercard. If the individual does not opt to make payment online, they will be contacted by a PPQ team member by phone and can then make payment over the phone (using their American Express, Visa or Mastercard). Please note a credit card surcharge will be applicable on payments made with credit card. The MasterCard and Visa surcharge is 0.4% of the payment amount plus applicable GST and American Express is 1.4% of the payment amount plus applicable GST. The surcharge will be added to total transaction amount.

  4. Individuals can also pay for a Gift Voucher in one of the following ways:

    1. By mailing a cheque or money order (made payable to PPQ);

    2. By making a cash payment at the PPQ office.

    Individuals who wish to make payment by one of these methods will be provided with instructions on how to do so when they are contacted by a PPQ team member by phone.

  5. All individuals who submit a Gift Voucher request will receive a confirmation email. Those individuals who have opted to pay for the Gift Voucher online will also receive a receipt via email. Those individuals who have not submitted payment for the Gift Voucher online will be given instructions on how they can submit their payment and finalise their order.

  6. The Gift Voucher will be mailed to the recipient (at the address provided when the Gift Voucher request is submitted) the business day following payment.

  7. Individuals can redeem their Gift Voucher online by visiting the Create A Plate® website and following the prompts to create a personalised plate, then providing the requested details (including the requested plate combination, their personal details and the details of their gift voucher). In the event that further payment is required, the individual will be contacted by a PPQ team member over the phone who will collect further payment details.

  8. Gift Vouchers can be used to purchase all personalised plates excluding accessory plates and personalised plates under the 'Monochrome Series'. Gift Vouchers cannot be used to purchase standard number plates.

  9. The personalised plates will be manufactured as soon as gift voucher is redeemed and payment is finalised and may take up to 14 working days to reach the customer.

  10. Gift Vouchers are valid for twelve (12) months from the date of purchase. Gift Vouchers that are not used within this period will be forfeited and any funds left on the Gift Voucher will not be refunded or credited to the person that purchased the Gift Voucher (or the Gift Voucher recipient).

  11. Gift Vouchers are not refundable.

  12. In the event that a person wishes to purchase a more expensive personalised plate than the denomination on their Gift Voucher, they will be able to pay the additional costs over the phone (using their American Express, Visa or Master Card) with a PPQ team member or online.

  13. In the event that a person wishes to purchase a personalised plate that does not use up the entire value of the Gift Voucher, the remainder of the Gift Voucher will be forfeited and will not be redeemable for cash (by the person who purchased the Gift Voucher or the Gift Voucher recipient).

  14. Gift Vouchers are not redeemable for cash and cannot be returned for a cash refund.

  15. All personalised plate orders are subject to PPQ's standard Terms and Conditions and PPQ's Delivery Policy.

  16. PPQ is not responsible for lost, stolen or damaged Gift Vouchers. Defaced, mutilated, altered, lost or stolen Gift Vouchers will not be replaced, refunded or redeemed.

  17. PPQ makes no representation or commitment to supply any person with respect to any chosen personalised plate combination until such time as the order has been correctly submitted to PPQ, payment finalised, and the order approved by Department of Transport and Main Roads.

  18. PPQ will not issue a refund (or replacement Gift Voucher) if a customer changes their mind after an order has been received by PPQ.

  19. PPQ and Department of Transport and Main Roads have absolute discretion in the manufacture of personalised plates and have the right to stop manufacture or recall any personalised plates considered inappropriate or offensive at any time after the personalised plate order process has been undertaken.

  20. Pursuant to the Transport Operations (Road Use Management - Vehicle Registration) Regulation 2010 (QLD), acquiring personalised plates gives the customer the right to use the personalised plates (by either keeping them without them being attached to a vehicle or attaching them to the corresponding vehicle in the correct manner). The right to use the personalised plates also includes the right to transfer the right to use the personalised plates to another person (subject to any relevant fee that may be imposed by Department of Transport and Main Roads). Although acquisition of personalised plates gives the customer the right to use the personalised plates, pursuant to the Transport Operations (Road Use Management - Vehicle Registration) Regulation 2010 (QLD), at all times the personalised plates remains the property of the State of Queensland.

  21. Pursuant to the Transport Operations (Road Use Management - Vehicle Registration) Regulation 2010 (QLD), personalised plates that are damaged, lost, destroyed or stolen must be reported as such within 14 days after the registered operator discovers that they have been damaged, lost, destroyed or stolen. Failure to report may constitute an offence. Replacement of personalised plates does require payment of a fee.

  22. Subject to any liability which cannot be excluded by law, PPQ is not liable for any loss or damage of any kind (including direct, incidental, special or consequential damages) howsoever caused (including but not limited to by the negligence of PPQ) which is suffered or incurred in connection with these terms and conditions, use of the PPQ website, the non-availability of personalised plates, the rejection of, or failure to receive, an order, any act or omission of PPQ, and/or the provision of inaccurate or incomplete information provided by any person. Without limitation to the foregoing, PPQ will not be liable for any consequences arising from unintended functionality related errors or technical glitches of whatsoever nature that may temporarily impact on the normal operation of the PPQ website generally, or the Create A Plate® selection/order processing on-line system in particular (including but not limited to the temporary acceptance of otherwise non-valid plate combinations and designs), and/or for any such errors or glitches caused by a user's attempt to manipulate, tamper with, or otherwise override the normal intended functioning of the Create A Plate® on-line system, including but not limited to any attempt to enter invalid personalised plate category and/or character combinations via the creation of multiple tab sessions, or by any other means.

Purchase a Gift Voucher