About Layby

Picked your plates and nabbed the perfect combination?  Don’t throw it all away! With no LayBy fees, it’s never been more affordable to make your plate your own. Once you choose your plate design and combination at Create A Plate, choose the ‘LayBy’ option at Checkout and you’re ready to roll!

Simple and convenient-that’s a promise.

Submit your LayBy order and we’ll email or mail you your personal login details. Now you can manage your account and make easy payments anytime, anywhere.If you forget your details or can’t find them, just choose the “Forgot Your Password” option.


What do I need to know?

Your personal LayBy terms will depend on the type of plate you have purchased. Here’s some basic information to help you plan ahead.

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Minimum Payments (required min. every 28 days) {{currentPlate.layby.minimumPayment}}
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Termination Charge $100 (see item 6)
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 Important notice

PPQ would like to advise of minor changes to the aesthetics of our Prestige Plates. As of February 1st, 2016, PPQ will be introducing a new, lighter prestige frame that is easier to attach with no drilling required & features smooth edges for a streamlined finish.


If you have any questions with regards to the change, please contact PPQ on 136 356, or get in touch with our Customer Service Manager, Stacey Smith, at stacey@ppq.com.au

Layby Terms and Conditions

Item 1 - Parties to the LayBy Agreement

This agreement is between Publicis Personalised Plates Queensland as agent for Publicis Australia Pty Ltd and Queensland Department of Transport and Main Roads, ("PPQ") and you.

Item 2 - How and when your product is purchased

Once your LayBy has been initialised by a PPQ team member and a deposit has been received by PPQ, this LayBy Agreement covers you with respect to your chosen personalised plates.

Notwithstanding anything contained in these terms and conditions or elsewhere on the PPQ website, PPQ makes no representation or commitment to supply with respect to any chosen personalised plate combination until such time as the application has been correctly submitted to PPQ, payment finalised, and the order approved by the Department of Transport and Main Roads.

It is a condition of this Layby Agreement, that the right to a personalised plate cannot be sold to any third party, until such time as the layby is finalised and the right to the plate resides with you. Any breach of this provision will result in termination of the Layby Agreement by PPQ, and the conditions outlined in Item 6 will apply. In the case of a breach of this provision, PPQ is under no obligation to sell the plate or transfer the right to the plate to the third party

Item 3 - Commencement and completion dates

The commencement date of this LayBy Agreement is the date a deposit is received by PPQ. A deposit must be received within seven (7) days of the LayBy being initialised or the LayBy application will be cancelled.The finalisation date for completing the LayBy is no later than four (4) months for Colour, Theme, Business, Euro, Signature Series and 2x2 Flexi plates, or seven (7) months for Prestige, A Plate and 7C Prestige plates, from the commencement date.

Handy Hint from PPQ: Once we have received your final payment and your order has been confirmed, your personalised plates will be delivered within three (3) weeks.

Item 4 - Methods of payment

Option 1: Visa, MasterCard or American Express cards can be used by following the prompts for a LayBy, by calling PPQ on 136 356 or visiting PPQ during business hours. When registering for a LayBy online or over the phone, you will automatically be registered for an online payment account and will be provided with unique login details including a password. You can then use these details to log in at www.ppq.com.au/account/login and make online LayBy payments any time convenient to you.

Option 2: Cheque and Money Orders should be made payable to PPQ and mailed, with your details (name, LayBy number and personalised plate combination) to:

PO Box 3080
South Bank QLD 4101

Option 3: EFTPOS – can be used if you visit PPQ at Level 1, 164 Grey Street, South Bank (in Brisbane), between 8:30am – 5pm Monday to Friday.

Handy Hint from PPQ: Please note that BPAY and direct debit are not available payment options and the Department of Transport and Main Roads Customer Service Centres and Motor Dealers are unable to accept any LayBy payments.
Item 5 - Timing and amount of payments

A deposit of 25% of the plate value is required to initiate a Layby. Thereafter, a minimum payment must be made every 28 days from the commencement date detailed in Item 3. You may decide to pay more frequently if you wish. Please refer to PPQ.com.au/layby to view the minimum payment amounts for specific plates.

Item 6 – Termination charge

If you decide you do not wish to proceed with your purchase and cancel the LayBy at any time before the personalised plates are manufactured or if the LayBy Agreement is terminated by PPQ, a termination charge of $100 will be deducted from monies paid towards the LayBy. This termination charge of $100 is a genuine pre-estimate of the costs to process a terminated Lay-By Agreement and incorporates system transaction costs, business administration costs, merchant charges and cancellation processing costs. The balance of monies received will be refunded by direct bank deposit to the person outlined in Item 1.

Item 7 - Failure to pay an installment payment

In the event you fail to meet any one of the payments detailed in Item 5, or if a cheque is dishonoured when presented for payment, the LayBy Agreement may be terminated at the discretion of PPQ. Any bank fees or charges incurred by dishonoured payments will be charged to the person named in Item 1 and form part of the termination charge where the LayBy Agreement is cancelled or terminated. If this should occur and the LayBy Agreement is terminated, the conditions outlined in Item 6 will apply.

Item 8 - Failure to complete

In the event you fail to complete all payments by the period detailed in Item 3, the LayBy Agreement may be terminated at the discretion of PPQ. If this should occur and the LayBy Agreement is terminated, the conditions outlined in Item 6 will apply.

Item 9 - General conditions

All personalised plate manufacturing orders are subject to PPQ's Delivery Policy.PPQ and the Department of Transport and Main Roads have absolute discretion in the manufacture of personalised plates and have the right to stop manufacture or recall any personalised plates considered inappropriate or offensive at any time after the personalised plate order process has been undertaken.Pursuant to the Transport Operations (Road Use Management - Vehicle Registration) Regulation 2010(QLD), acquiring personalised plates gives you, as the customer, the right to use the personalised plates (by either keeping them without them being attached to a vehicle or attaching them to a vehicle in the correct manner). The right to use the personalised plates also includes the right to transfer the right to use the personalised plates to another person (once you have finalised the layby under Item 2 and subject to any relevant fee that may be imposed by the Department of Transport and Main Roads. Although acquisition of the personalised plates gives you the right to use the personalised plates, pursuant to the Transport Operations (Road Use Management - Vehicle Registration) Regulation 2010 (QLD), at all times the personalised plates remain the property of the State of Queensland. PPQ reserves the right to terminate this Agreement in the event of any breach of this Agreement or illegal conduct by you, or otherwise as permitted under the Australian Consumer Law. The Australian Consumer Law (ACL) provides consumers with guarantees that cannot be excluded, restricted or modified. The LayBy Agreement does not affect any rights you have under the ACL or any other legal rights which cannot be excluded or modified. However, to the extent permitted by the ACL and subject to any other legal restriction, PPQ excludes any terms, conditions, warranties, guarantees or other liability that may apply to PPQ in respect of the LayBy Agreement or anything done under it. For services other than services of a kind ordinarily acquired for personal, domestic or household use or consumption, PPQ limits its liability, as permitted by the ACL, at its option, to the re-supply of the services or the payment of the cost of having the services supplied again. Unless you acquire anything under the Layby Agreement as an individual and wholly or predominantly for personal, domestic or household use or consumption and PPQ cannot exclude liability, then PPQ is not liable for any loss or damage, including any indirect, special, consequential or economic loss or damage, whether or not arising from default or negligence by PPQ or its employees, agents or contractors.