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About layby

Picked your plates and nabbed the perfect combination? Don’t throw it all away! With no LayBy fees, and only a 20 to 25% deposit, it’s never been more affordable to buy your perfect plates. Depending on your plate design, you will have between 4 and 7 months to pay them off. Once you choose your plate design and combination at Create A Plate, choose the ‘LayBy’ option at checkout and you’re ready to roll!

Payment Plan From Up to (incl.) Deposit Regular Payments Payment Frequency Plan Term
 4 Month Plan $250 $1700 25% 20% 28 days 4 months
 7 Month Plan $1700 $5000 20% 12.5% 28 days
7 months

Simple and convenient-that’s a promise.

Submit your LayBy order and we’ll email or mail you your personal login details. Now you can manage your account and make easy payments anytime, anywhere. If you forget your details just choose the “Forgot Your Password” option.

person Login

Layby Terms and Conditions

What Terms and Conditions or Agreement do I need to accept?
Item 1 - Parties to the LayBy Agreement

This agreement is between Publicis Red Lion Pty Ltd trading as Publicis Personalised Plates and the Queensland Department of Transport and Main Roads ("PPQ")
, and the person who has initiated this LayBy Agreement (“you”, “LayBy Contact”). The LayBy Contact is at all times, the only party to the LayBy Agreement, responsible for LayBy payments, compliance with the LayBy Agreement, and liable for any breach of the LayBy Agreement. Any requests to change the plate details, request LayBy status information, transfer the right to the plate to another person or cancel the LayBy can only be made by the LayBy Contact. The LayBy Contact may nominate a Primary Rights Holder, and if applicable a Secondary Rights Holder to have the right to use the plates, who may be you or a third party.

Item 2 - How and when your product is purchased

Once your LayBy has been initialised by a PPQ team member and a deposit has been received by PPQ, this LayBy Agreement covers you with respect to your chosen personalised plates.

Notwithstanding anything contained in these terms and conditions or elsewhere on the PPQ website, PPQ makes no representation or commitment to supply with respect to any chosen personalised plate combination until such time as the application has been correctly submitted to PPQ, payment finalised, and the order approved by the Department of Transport and Main Roads.

It is a condition of this LayBy Agreement, that the right to a personalised plate cannot be sold to any third party, until such time as the LayBy is finalised and the right to the plate resides with you. Any breach of this provision will result in termination of the LayBy Agreement by PPQ, and the conditions outlined in Item 6 will apply. In the case of a breach of this provision, PPQ is under no obligation to sell the plate or transfer the right to the plate to the third party

Item 3 - Commencement and completion dates

The commencement date of this LayBy Agreement is the date a deposit is received by PPQ. A deposit must be received within seven (7) days of the LayBy being initialised or the LayBy application will be cancelled. The finalisation date for completing the LayBy is no later than four (4) months for total order amounts of up to $1700, and seven (7) months for orders in excess of $1700.

Handy Hint from PPQ: Once we have received your final payment and your order has been confirmed, your personalised plates will be delivered within three (3) weeks.

Item 4 - Methods of payment

Option 1: Visa, MasterCard or American Express cards can be used by following the prompts for a LayBy, by calling PPQ on 136 356 or visiting PPQ during business hours. When registering for a LayBy online or over the phone, you will automatically be registered for an online payment account and will be provided with unique login details including a password. You can then use these details to log in at ppq.com.au/account/login and make online LayBy payments any time convenient to you.

Option 2: Cheque and Money Orders should be made payable to PPQ and mailed, with your details (name, LayBy number and personalised plate combination) to:

PPQ
PO Box 3080
South Brisbane QLD 4101

Option 3: EFTPOS – can be used if you visit PPQ at Level 2, 99 Melbourne Street, South Brisbane QLD 4101, between 8:30am – 5pm Monday to Friday.

Handy Hint from PPQ: Please note that BPAY and direct debit are not available payment options and the Department of Transport and Main Roads Customer Service Centres and Motor Dealers are unable to accept any LayBy payments.

Item 5 - Timing and amount of payments

A deposit is required to initiate a LayBy. Thereafter, a minimum payment must be made every 28 days from the commencement date detailed in Item 3. You may decide to pay more frequently if you wish. Please refer to PPQ.com.au/LayBy to view the minimum payment amounts for specific plates.

Item 6 – Termination charge

If you decide you do not wish to proceed with your purchase and cancel the LayBy at any time before the personalised plates are manufactured or if the LayBy Agreement is terminated by PPQ, a termination charge of $100 will be deducted from monies paid towards the LayBy. This termination charge of $100 is a genuine pre-estimate of the costs to process a terminated Lay-By Agreement and incorporates system transaction costs, business administration costs, merchant charges and cancellation processing costs. The balance of monies received will be refunded directly to the credit card used to establish the LayBy.

Item 7 - Failure to pay an installment payment

In the event you fail to meet any one of the payments detailed in Item 5, or if a cheque is dishonoured when presented for payment, the LayBy Agreement may be terminated at the discretion of PPQ. Any bank fees or charges incurred by dishonoured payments will be charged to the LayBy contact outlined in Item 1 and form part of the termination charge where the LayBy Agreement is cancelled or terminated. If this should occur and the LayBy Agreement is terminated, the conditions outlined in Item 6 will apply.

Item 8 - Failure to complete

In the event you fail to complete all payments by the period detailed in Item 3, the LayBy Agreement may be terminated at the discretion of PPQ. If this should occur and the LayBy Agreement is terminated, the conditions outlined in Item 6 will apply.

Item 9 - General conditions

All personalised plate manufacturing orders are subject to PPQ's Delivery Policy.PPQ and the Department of Transport and Main Roads have absolute discretion in the manufacture of personalised plates and have the right to stop manufacture or recall any personalised plates considered inappropriate or offensive at any time after the personalised plate order process has been undertaken.Pursuant to the Transport Operations (Road Use Management - Vehicle Registration) Regulation 2010(QLD), acquiring personalised plates gives the Primary Rights Holder, and if applicable, the Secondary Rights Holder the right to use the personalised plates (by either keeping them without them being attached to a vehicle or attaching them to a vehicle in the correct manner). You have the right to transfer the right to use the personalised plates to another person (once you have finalised the LayBy under Item 2 and subject to any relevant fee that may be imposed by the Department of Transport and Main Roads. Although acquisition of the personalised plates gives the Primary Rights Holder, and if applicable, the Secondary Rights Holder the right to use the personalised plates, pursuant to the Transport Operations (Road Use Management - Vehicle Registration) Regulation 2010 (QLD), at all times the personalised plates remain the property of the State of Queensland. PPQ reserves the right to terminate this Agreement in the event of any breach of this Agreement or illegal conduct by you, or otherwise as permitted under the Australian Consumer Law. The Australian Consumer Law (ACL) provides consumers with guarantees that cannot be excluded, restricted or modified. The LayBy Agreement does not affect any rights you have under the ACL or any other legal rights which cannot be excluded or modified. However, to the extent permitted by the ACL and subject to any other legal restriction, PPQ excludes any terms, conditions, warranties, guarantees or other liability that may apply to PPQ in respect of the LayBy Agreement or anything done under it. For services other than services of a kind ordinarily acquired for personal, domestic or household use or consumption, PPQ limits its liability, as permitted by the ACL, at its option, to the re-supply of the services or the payment of the cost of having the services supplied again. Unless you acquire anything under the LayBy Agreement as an individual and wholly or predominantly for personal, domestic or household use or consumption and PPQ cannot exclude liability, then PPQ is not liable for any loss or damage, including any indirect, special, consequential or economic loss or damage, whether or not arising from default or negligence by PPQ or its employees, agents or contractors.

Frequently Asked Questions

Are there any additional costs?

LayBys do not attract additional fees or charges, however if cancelled before you receive your chosen personalised plates or terminated at any time during the LayBy Agreement, PPQ will retain a termination charge of $100 and/or as specified in Item 6.

How do I LayBy a personalised plate online?
Simply click Create A Plate to select your combination, background and sizes. Choose the LayBy Plate option at the end, confirm your details and pay your deposit securely online. An email will be sent to you detailing alternate payment methods and your account details should you wish to continue paying your installments online. Please note that the combination may not be reserved until a deposit is received. Ongoing payments must be made at least once every 28 days, which is your sole responsibility. Please refer to PPQ.com.au/layby to view the minimum payment amounts for specific plates.
How do I pay?

Deposits and all ongoing payments can be made securely online using your unique account details which will be emailed to you when you request a LayBy. Payments can also be made over the phone by calling 136 356 using MasterCard, Visa or American Express cards. Alternatively payments can be made via the post by cheque or money order, or in person with cash at the PPQ office. Payments cannot be made by direct debit or BPAY, nor at Department of Transport and Main Roads Customer Service Centres or Queensland motor dealers. Receipts will be emailed to your nominated email address, each one containing a summary of the LayBy as it currently stands.

If you have submitted an application for a LayBy, you will have received an email with your account and login details. If you have not received an email or have forgotten your login details, select the 'Forgot Password' option.

Layby Login
How long can I hold a LayBy for?

PPQ offers a convenient four (4) month LayBy option for orders under $1,700 and a seven (7) month LayBy option for orders in excess of $1,700. The date the deposit is received by PPQ becomes the LayBy commencement date. The LayBy Agreement, terms and conditions must be accepted to apply for a LayBy online, and a copy of this LayBy Agreement will be emailed for your reference on receipt of the deposit. If the LayBy is not applied for online, the emailed LayBy Agreement must be returned fully completed to PPQ within ten (10) days of the commencement date.

What happens when I pay off my LayBy?

If you pay your final payment conveniently online, we recommend you ensure your LayBy and personalised plate order details are correct before you confirm the transaction. If you are paying by any other method, a PPQ representative will confirm your details with you. When your order is finalised and your final payment received, your personalised plates will be delivered within three (3) weeks.

What is the credit card surcharge?

Personalised Plates Queensland is charged fees by financial institutions when customers pay using the credit option. It has become standard business practice in government and industry that customers who choose to pay for services using the credit option incur a surcharge.

From 1 July 2013, credit card payment surcharge will be applicable on payments made with credit card. The business incurs fees from financial institutions when customers choose to pay for services using the credit option. MasterCard and Visa are 0.52% of the payment amount plus applicable GST, and American Express is 1.4% of the payment amount plus applicable GST. The surcharge will be added to total transaction amount.