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Are there any annual fees or hidden costs?
Personalised plates incur no annual fees or hidden costs. In some other states of Australia plates attract an annual fee, but in Queensland once you have purchased your personalised plates, that unique combination is yours forever - unless of course you want to sell them. Personalised plates are exempt from GST* and there are no additional fees for delivery or attachment.
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Are the plates mine for life? How do I transfer ownership?
Your personalised plates are yours for life. Should you ever wish to transfer the ownership of your plates, you and the acquirer will need to complete a Transfer of Ownership Form and pay a modest fee, at your nearest Queensland Transport Customer Service Centre.
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I don't own a car, or have moved to Queensland from interstate so can I still own a plate?
Any person or company with a Queensland CRN can own personalised plates regardless of whether or not they own a car or live in Queensland. Owning personalised plates gives you the “right to display” that particular combination on a Queensland registered vehicle, however many people purchase numerous sets of plates without ever attaching them to a vehicle.
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What is a CRN?
A CRN is a Customer Reference Number provided by Queensland Transport as a means of identification. For individuals, your CRN is normally your driver's licence number. For companies, where applicable, the CRN can be found on the registration certificate. If you do not have a CRN, simply contact Queensland Transport for further information.
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What types of vehicles can have personalised plates?
The following vehicles can have personalised plates: - Motor Vehicles - Motor Bikes, including scooters - Large Trailers (large caravans, mobile homes, semi-trailers, however conditions apply) - Conditional (club registered vehicles, golf buggies, historical registered vehicles, special interest vehicles) - Motorised Wheelchairs.
Small trailers (eg box trailers, jet-ski trailers, boat trailers), limousines, taxis, ambulances, tractors, farm vehicles and vehicles registered interstate cannot display Queensland personalised plates.
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What are the terms and conditions for the Retro (Customised) plates?
Retro plates can only be attached to a vehicle registered in the same name as the owner of the plates. If there is a secondary owner, then the names must also be in the same order as those on the vehicle registration.
The plates cannot be sold and the ownership of the plates cannot be transferred to another person, however the plates can be transferred to another vehicle registered to the original owner of the plates.
If the vehicle is transferred to a new owner, the plates must be retained by the original owner and standard issue plates attached to the vehicle.
Retro/Customised plates can also be upgraded to personalised plates, thereby allowing the owner to sell, transfer or colourise them for a fee.
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What are the terms and conditions of the layby option, and how does it work?
PPQ offers a convenient layby option for Colour, Theme and Euro plates (3 month layby requiring a $100 deposit) and for Prestige Plates (6 month layby requiring a $500 deposit).
Simply click Create A Plate® to select your plate and combination, complete the LayBy Plate process and an email will be sent you with activation details. Payments can be made over the phone by calling 136 356 using MasterCard, Visa, American Express or Diners. Alternatively payment can be made via the post by cheque or money order, or in person with cash at the PPQ office.
Click here for more information.
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How long will it take to get my plates and how will they be delivered?
Once your order has been confirmed and payment finalised, delivery should occur between 7 and 14 working days (excluding laybys). Your plates will be delivered to your nominated delivery address (street or postal) via the Australia Post ELAD system. You will be required to sign for them, but if you are not home Australia Post will simply leave a note for you to collect your plates from their nearest post office.
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How do I attach my new plates to my car, and what do I do with my old plates? Can my plates be attached to someone else's vehicle?
Your plates will arrive with a Remove and/or Attach Form inside the box. This form must be completed and handed in at your nearest Queensland Transport Customer Service Centre, along with the standard issue plates currently on your car. This must be done before you attach your new plates to your vehicle.
You may also wish to contact your insurance/roadside assistance companies to inform them of your new plates.
The ownership details of your personalised plates need not match the registration details of the vehicle, provided both parties have authorised the attachment.
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Can I upgrade the design of my current personalised plates?
Yes you can. If you want to give your personalised plates a new lease of life and keep the same combination of letters and numbers, visit the “Upgrade Your Existing Plate” section in Create A Plate® to view the design options available. Alternatively, call PPQ on 136 356 and we will be happy to assist you.
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What happens if my personalised plates are damaged or get stolen?
If your plates are damaged or stolen, they can easily be remade for a modest fee. Simply call PPQ on 136 356 or pop into your local Queensland Transport Customer Service Centre.
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Can I fit aftermarket plate covers to my personalised plates?
The use of aftermarket plate covers of any kind is not recommended. Plate covers look impressive, however feedback indicates they can trap both heat and moisture which causes peeling and can void your warranty. We hope you will enjoy your plates for many years to come and suggest that you do not use plate covers for these reasons.
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Are defective/faded plates covered under warranty?
Personalised plates are covered by a 10 year warranty (conditions apply). If you have plates that are fading or hard to read, they need to be taken to your nearest Queensland Transport Customer Service Centre to be submitted for warranty evaluation. Please note: you will be required to purchase standard issue plates as an interim measure during the warranty evaluation period and will also need to complete a Personalised Plate/s Replacement Application Form.
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I wish to transfer my plates to a different type of vehicle (eg motor vehicle to a motorcycle) – how do I do this?
Your personalised plates can easily be upgraded to a new design or different vehicle type, provided the new vehicle is able to carry personalised plates. Simply click the “Upgrade Your Existing Plate” section in Create A Plate® to view the design options available. Alternatively, call PPQ on 136 356 and we will be happy to assist you.
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What if I need a red LPG sticker for my new plates, and where do I get one?
If your vehicle requires a red LPG sticker to be displayed, please do not select the white on red colour option on your plates. Purchase red LPG stickers through a distributor in your local area (search the Yellow Pages for LPG and refer to Equipment and Supplies).
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How do I order an accessory plate for my bike rack?
Accessory plates can be ordered for a fee at any Queensland Transport Customer Service Centre, or by calling PPQ on 136 356.
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